Terms of Service

Professional Learning & Leadership Development

At SP Consultancy, we welcome you. These Terms of Service ("TOS") govern SP Consultancy’s provision of professional learning and leadership development services ("PL & LD Services") to you, provided you have purchased these services via an agreement (collectively, the "Agreement"). Unless explicitly stated in these TOS, the Agreement governs SP Consultancy’s provision of PL & LD Services. 

In the event of any conflict between these TOS and the Agreement, the terms of the Agreement will prevail. By scheduling and receiving PL & LD Services, you agree as an individual or on behalf of your organization to comply with these TOS.

All references to "you" or "your" in these TOS refer to the user, which has elected to procure PL & LD Services from SP Consultancy. It is expected that all those authorized, as users will adhere to these terms.

Services

By procuring PL & LD Services, you acknowledge that the fees paid secure the availability of SP Consultancy personnel to deliver these services. Services not scheduled or utilized within the agreed timeframe cannot be accumulated, or saved for future use. 

Missed Sessions or Last-Minute Cancellations

Scheduled PL & LD sessions require the commitment of SP Consultancy resources, regardless of attendance. If you fail to attend a session, it cannot be rescheduled or reimbursed unless cancelled in advance. For in-person sessions, cancellations must occur before SP Consultancy personnel arrive at the designated location. For virtual sessions, cancellations must happen before the virtual session is initiated.

Personnel and Safety

PL & LD Services may be delivered in person as agreed upon between you and SP Consultancy. You are responsible for ensuring your staff’s availability to attend the scheduled sessions.

You must provide SP Consultancy personnel with necessary physical and system access, or other assistance required for the delivery of services. For on-site services, you are responsible for ensuring a safe working environment for SP Consultancy personnel. All personnel must be treated with respect and not subjected to harassment, discrimination, or unlawful behaviour.

If SP Consultancy determines that its personnel cannot safely deliver services on-site, SP Consultancy reserves the right to switch to virtual sessions. In cases of inappropriate or unlawful behaviour directed towards SP Consultancy personnel, services may be discontinued, and you may be refunded for any unused, prepaid sessions.

Payments

Payment terms for PL & LD Services are outlined in the Agreement. Unless otherwise stated, all fees are due in advance and are non-cancellable and non-refundable, unless otherwise agreed upon by the parties involved.

Confidentiality

SP Consultancy provides services to best meet your needs. Sessions are intended solely for internal use by you or your employees. You agree that these sessions will not be attended by individuals outside of your organization.

Intellectual Property

Unless otherwise stated in the Agreement, all rights, titles, and interests in any materials provided during the PL & LD Services, including print, digital, or online content, remain the property of SP Consultancy. 

Acceptable Use

The SP Consultancy website and associated services are to be used solely for their intended purposes, as outlined in these TOS and applicable laws. You are responsible for ensuring that your use of SP Consultancy’s services complies with all relevant laws, regulations, and third-party rights.

SP Consultancy reserves the right to take necessary actions to protect its interests, including denying access to services, terminating contracts, or reporting misconduct to the appropriate authorities if you or your organization:

  • Violate laws, regulations, or these Terms;

  • Infringe upon third-party rights;

  • Cause significant harm to SP Consultancy’s legitimate interests;

  • Offend or harm SP Consultancy or any third party.

Liability

PL & LD Services are provided on an "as is" basis. SP Consultancy disclaims all warranties, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, to the fullest extent permitted by law.

You expressly understand and agree that SP Consultancy and its employees, partners, collaborators or affiliates, shall not be liable to you for any damages, including, but not limited to, damages for loss of profits, good will, use, data or other tangible losses. 

Right of Modification

SP Consultancy reserves the right to change or modify these TOS at our sole discretion at any time.